Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Please note that opened or used hygiene and beauty products cannot be returned for health and hygiene reasons, unless the item is defective or incorrect. You will also need your receipt or proof of purchase. The customer is responsible for covering the cost of return shipping, unless the item is defective, damaged, or incorrect. To start a return, contact us at shoplumenbeauty@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon receipt and contact us immediately at shoplumenbeauty@gmail.com if your item is defective, damaged, or if you received the wrong item. Include your order number and photos of the item's condition. We will evaluate the issue and make it right.

We cannot accept returns on items purchased with gift cards. Opened or used hygiene and beauty products are non-returnable for health and hygiene reasons, unless faulty.

If you would like to exchange an item, return the item you have and once the return is accepted, make a separate purchase for the new item. This is the fastest way to ensure you get what you want. Contact us at shoplumenbeauty@gmail.com to get the process started.

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Your item must be in the same condition that you received it and in its original packaging. You will need your receipt or proof of purchase.

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at shoplumenbeauty@gmail.com.